In Ta'Med, all users are expected to treat each other with respect and be on time at the agreed meeting point.
Your match could be a few minutes late or just around the corner. Try calling them or sending a chat message.
Nevertheless, drivers are not required to wait for a passenger longer that they find reasonable and passengers are welcome to find another ride or another transport solution. As a passenger, you might be covered by our Ta'Med insurance. Read "what is Ta'Med insurance" to see if you are covered.